Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit (the “Site”) or use our return service (the “Return Service”) at one of our merchants.


When you visit the Site or use our Return Service, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit  
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.    
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you making a return through the Return Service, we collect certain information from you, including:Name, email address, home address, delivery address, telephone number, Order data (such as products and price), payment method, shipping details, and information about your use of the Service, such as technical data, which may include the URL you are accessing the Service from, your IP address, unique device ID, network and computer performance, browser type, language and identifying information and operating system.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


We use, as a controller, the Return and Order Information that we collect generally to fulfill any returns and orders through the Return Service (including processing your potential refund, arranging for shipping, and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site and Return Service(for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATIONWe share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  You can also opt-out of Google Analytics here:

We may also share your Personal Information with third parties needed to complete the return, and/or order process (Merchant, Delivery company, Payment provider, etc.). Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.From time to time we may transfers Personal Information from the EU/EEA to a third country not being approved by European commission as a safe country for such transfer (adequacy decision). Whenever applicable Rearive will use
Standard Contractual Clauses to ensure a similar level of protection as granted within the EU/EEA or other lawful grounds for transfer.

BEHAVIOURAL ADVERTISINGAs described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at can opt-out of targeted advertising by:


Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at NOT TRACKPlease note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTSRight to access:You have the right to request information about the Personal Information we hold on you at any time. You can contact Customer Service that will provide you with your Personal Information  via e-mail.Right to portability:Whenever Rearive process your Personal Information by automated means based on your consent or based on an agreement you have the right to get a copy of your data in a structured, commonly used and machine-readable format transferred to you or to another party. This only includes the Personal Information you have submitted to us.

Right to rectification:
You have the right to request rectification of your Personal Information if they are incorrect, including the right to have incomplete Personal Information completed. If you have a Rearive account or membership you can edit your Personal Information under your account and membership pages.

Right to erasure:
You have the right to erase any Personal Information processed by Rearive at any time.Your right to object to processing based on legitimate interest: You have the right to object to processing of your Personal Information that is based on Rearive:s legitimate interest. Rearive will not continue to process the Personal Information unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.Right to restriction:You have the right to request that Rearive restricts the process of your Personal Information under the following circumstances:*if you  object to a processing based Rearive:s legitimate interest, Rearive shall restrict all processing of such data pending the verification of the legitimate interest.*if you have claim that your Personal Information is incorrect, Rearive must restrict all processing of such data pending the verification of the accuracy of the Personal Information.*if the processing is unlawful you can oppose the erasure of Personal Information and instead request the restriction of the use of your Personal Information instead*if Rearive no longer needs the Personal Information but it is required for your to make of defending legal claims.


When you place an order through the Return Service, we will maintain your Order Information for our records unless and until you ask us to delete this information.MINORSThe Site is not intended for individuals under the age of 13.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.


Our Site or Return Service may contain links to other sites or services. Once you have used these links, you should note that we do not have any control over that other website/service and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. Therefore, we strongly advise you to exercise caution and look at the privacy statement applicable to the website/service in question.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:Tegnérgatan 34, 11359 Stockholm, Sweden
about us

Hi, we’re Turnr

We’re here to change fashion ecommerce. We come from diverse backgrounds but share a common desire to fix the broken returns system. We want to redesign reverse logistics by applying circular thinking and outside-of-the-box perspectives to an unsustainable and dated process. Want to join us or talk returns? Shoot us an email!